When an in depth buddy wrote me that his Angelbird SD card received unreadable/inaccessible proper after filming along with his FUJIFILM X-T4 digicam, I used to be very curious to see what’s going to occur as he approached the corporate, and requested them for his or her help to revive it. Are you additionally keen on understanding what occurred subsequent? Learn on!
Firstly, and for full transparency, this put up is NOT a sponsored put up in any means. We had been merely very proud of the companies supplied by Angelbird and felt the necessity to share our expertise with others. Now that that is out of the best way, let’s proceed…
Ram Lee-Tal is a revered cameraman with whom I labored as an assistant throughout the early days of my TV profession. Actually, in addition to studying some superior digicam work and lighting strategies from him, his persona on set was the factor that captured my consideration principally. Ram was at all times devoted to his career, calm, and respectful to others. Time will inform if I used to be an excellent scholar and managed to be taught this craft from him, however for now, here’s a real-life story.
Which digicam ought to I purchase?
Like many others, Ram requested me for recommendation simply earlier than buying his first mirrorless digicam, and I, with out even considering twice beneficial him to go along with the FUJIFILM X-T4. To my opinion, there’s at present no different compact digicam system out there that performs so nicely at such a aggressive value. Ram listened fastidiously, requested the appropriate questions, and moved on along with his analysis, simply to return again to me and say, “I purchased it”. That each one occurred a few 12 months in the past and since then Ram deployed his digicam in a number of profitable tasks.
“I can’t view my footage!”
Then, about three weeks in the past I get a name from Ram the place he excitedly shared his newest “journey” with me. Apparently, throughout filming the digicam along with his newly bought Angelbild V60 SD card stopped recording, and much more terrifying: he misplaced entry to it and nothing was working, by way of the digicam nor laptop.
After assessing the state of affairs, the very first thing Ram did was ship the defective SD card to a neighborhood “media restoration laboratory“, one which describes itself as “the most effective in its subject”. Just a few days later he obtained the diagnostic: “The cardboard was bodily broken past restore, and the inside file construction is specialised for the cardboard producer itself, so there’s nothing else we will do with a view to restore and put it aside”.
“What did you do to the cardboard, that it’s bodily broken past recognition?”, I requested Ram. “Nothing in any respect!”, Ram stated and despatched me a photograph of the “bodily broken” card. OK, life is simply too quick to waste time on coping with such a laboratory so subsequent, Ram rushed to contact Angelbird immediately with a hinted small request from me, asking to “assist” him with the method. “Not a good suggestion.”, I answered and recommended to see the place this can take us if he strikes to take care of Angelbird immediately as I used to be really curious to see what a small but very targeted storage media manufacturing firm from Austria can convey to the desk – particularly because the competitors on this space is past fierce. That is additionally the appropriate second to say, that like many different firms from our business, we all know the proprietor and among the staff at Angelbird, but we hadn’t interfered with Ram’s mission to contact customer support.
Buyer Service – can’t beat that
I used to be very relieved to be taught that Angelbird was VERY quick in responding to Ram’s e-mail during which he described his downside with their SD card. Their suggestion was to ship it to them for inspection, with none assure of truly saving the recorded video information (understandably).
A day later, and the SD card was despatched to Austria the place it was checked by Angelbird upon its arrival. Very shortly after Ram received a message saying that the fabric has been saved and might be despatched again to him on a brand new V60 SD card. Evidently, Angelbird supplied to maintain a backup of the footage up till Ram will get his card again.
SD Card diagnostic
As you may see from the e-mail report above, the SD card was locked internally on a firmware degree. (Most likely to guard itself earlier than changing into totally corrupted). I’m removed from being an engineer and understanding how these SD storage gadgets really work however discovered that whereas trying comparable from the skin, internally, they’re removed from being similar.
We’re all clients and adore it when arising points brought on by our purchases are being handled respectfully by the producer firm. It is a nice instance of how issues needs to be handled, and on the finish of the day, what did it price Angelbird to earn Ram’s coronary heart? Not a lot when evaluating it to his future earned buyer loyalty. Now I can solely hope that GoPro is watching and learning…
Be it good or dangerous, please share with us your individual customer support expertise tales after coping with firms from our business!