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PSA: Should you use a Western Digital My Ebook Dwell HDD, disconnect it now: Digital Pictures Overview

Should you use a Western Digital My Ebook Dwell, you need to disconnect it from the web instantly. WD has suggested clients to unplug My Ebook exterior exhausting drives from the net till additional discover, as clients are reporting that their knowledge has been utterly deleted.

Ars Technica reports that WD’s help forum exhibits that quite a few customers have misplaced their knowledge with no apparent hope for restoration. One person, sunpeak, wrote, ‘I’ve simply discovered that in some way all the info on it’s gone at the moment, whereas the directories appears there however empty. Beforehand the 2T quantity was nearly full, however now it exhibits full capability.’ Many different customers are reporting the identical subject. Person dalogan72 writes, ‘All knowledge gone, what sort of safety is that this?’

Screenshot from a Western Digital discussion board thread

Some customers have been in a position to dig into an exercise log for his or her My Ebook Dwell and located proof of an initiated manufacturing unit restore and shutdown.

In a statement to clients, Western Digital states {that a} malicious actor is behind the problem. ‘Western Digital has decided that some My Ebook Dwell units are being compromised by malicious software program. In some circumstances, this compromise has led to a manufacturing unit reset that seems to erase all knowledge on the gadget. The My Ebook Dwell gadget acquired its remaining firmware replace in 2015. We perceive that our clients’ knowledge is essential. At the moment, we advocate you disconnect your My Ebook Dwell from the web to guard your knowledge on the gadget. We’re actively investigating and we are going to present updates to this thread when they’re obtainable.’

Some customers are unable to log in and knowledge has been deleted. Picture credit score: WD boards

As WD mentions, the My Ebook Dwell hasn’t been formally supported since 2015, so it is potential a safety flaw has existed for years with out being exploited or found. The gadget connects to a neighborhood community and web by way of an ethernet cable, by way of which customers can remotely entry the gadget and its saved recordsdata. Though the product hasn’t been supported for years, that does not imply that customers did not have vital, sensitivity knowledge saved on the My Ebook Dwell. It is common for customers to haven’t any backups or only a single backup. It is presently unclear if malicious actors can entry your recordsdata or simply delete them.

Western Digital told Bleeping Computer that WD does not imagine that its servers have been compromised. WD additionally stated that it believes the units have been compromised by way of an ‘unpatched vulnerability.’ Bleeping Pc writes, ‘It’s believed {that a} risk actor carried out a mass scan of the Web for susceptible units and used this vulnerability to subject the factory-reset command.’

Western Digital assertion

Once more, you probably have a My Ebook Dwell gadget, disconnect it instantly and keep watch over Western Digital’s help pages. Some affected customers have had some success recovering recordsdata utilizing the PhotoRec file restoration software. Nevertheless, others haven’t been so fortunate.

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